Cancellation Policy
At Bavari Tours, we prioritize providing a transparent and fair booking experience for our clients. While we work closely with our network of trusted service providers, our cancellation policy is designed to align with the terms and conditions established by these providers. However, we are committed to advocating on behalf of our clients to ensure their rights and interests are always protected. Below, we outline our approach to cancellations and refunds, emphasizing our dedication to supporting our clients at every step of the process.
1. General Cancellation Terms
Each tour offered by Bavari Tours operates under specific cancellation and refund policies determined by the respective tour operator providing the service. As a result, Bavari Tours must adhere to these terms when managing cancellations or refund requests. However, we will always work diligently on behalf of our clients to ensure that these policies are followed and that any eligible refunds, adjustments, or benefits are processed accurately and efficiently.
By booking through Bavari Tours, clients gain access to a team dedicated to maximizing the advantages and protections offered by the operators we work with.
2. Refund Eligibility Period
The cancellation policy is outlined during the booking process under the section “Cancellation Policy” or indicated by the “Refundable Before” date. All bookings are subject to these terms.
Cancellations made before the specified cancellation policy deadline or the “Refundable Before” date may be eligible for a refund, subject to a non-refundable cancellation fee (detailed below).
Cancellations made on or after the specified cancellation policy deadline or the “Refundable Before” date are non-refundable. However, we will make every effort to explore alternative solutions to help preserve the value of your booking.
3. Non-Refundable Cancellation Fee
At Bavari Tours, we invest significant time and resources into coordinating services with qualified service providers, managing secure payment systems, and providing comprehensive customer support. To cover these operational costs, a 10% cancellation fee of the total reservation amount will apply to all cancellations made within the refundable period.
This cancellation fee is non-refundable under any circumstances. However, rather than being forfeited, it will be converted into a discount voucher valid for one year, which can be applied to future bookings with Bavari Tours.
4. Support and Advocacy for Clients
Although our cancellation policy reflects the conditions set forth by the service providers we partner with, Bavari Tours is fully committed to supporting our clients. We will leverage all available mechanisms to:
- Advocate for fair and transparent application of cancellation and refund policies.
- Ensure that clients receive any refunds, credits, or benefits they are entitled to under the operator’s terms.
- Propose alternative solutions, such as comparable tours or credits, to minimize the impact of cancellations on our clients.
While we are bound by the policies of our service providers, our clients can trust that Bavari Tours will always act in their best interest to secure the maximum possible benefits and protections.
5. Alternative Solutions for Non-Refundable Reservations
When a refund is not possible under the tour operators and service providers’ policy, Bavari Tours stands firmly by your side, committed to finding alternative solutions that honor your trust in us. Our goal is to ensure that your investment retains its value, even in challenging circumstances. Possible alternatives may include:
- A carefully selected substitute tour of equal or similar value to match your original booking.
- Travel credits for future adventures, so you can explore other exciting experiences at a later date.
- Tailored compensatory options, designed with your unique needs in mind, wherever possible.
While these alternatives cannot be guaranteed and are subject to availability and provider terms, rest assured that Bavari Tours will exhaust every avenue to advocate on your behalf. Our dedication stems from the promise we made to act as your ally, prioritizing your satisfaction and well-being at every turn.
You are more than just a client to us—you are part of the Bavari Tours community, and we’re here to support you every step of the way.
6. Travel Insurance
Some tours offered by Bavari Tours include travel insurance when stated, which may provide additional coverage for cancellations, medical emergencies, or other unforeseen circumstances. Clients are encouraged to review the insurance details included with their chosen tour to understand the scope of coverage and file any necessary claims directly with the insurance provider. Additionally, check out our Travel Insurance Policy for further details.
7. Transparent Policies for Informed Decisions
Bavari Tours strives to ensure that all clients have access to accurate and comprehensive information about each tour, including specific cancellation and refund terms. These details are provided in the tour descriptions and are essential to consider before completing a reservation.
By making a reservation with Bavari Tours, clients acknowledge that our cancellation policy reflects the terms of the respective tour operator and that any cancellation-related charges are based on those terms. Nevertheless, our team is always available to provide guidance and clarity to ensure clients feel supported throughout the process.
8. Implications of Booking with Bavari Tours
Booking through Bavari Tours means entrusting us with the coordination of services provided by reputable and qualified service providers. It also means benefiting from:
- Dedicated customer support and personalized assistance.
- Transparent communication about policies and terms.
- Advocacy and proactive efforts to secure the best possible outcomes for clients.
While our cancellation terms are influenced by our partnerships with operators, our clients remain our top priority, and we are committed to delivering the highest level of service and support.
9. Governing Law
This cancellation policy is governed by the laws of the Dominican Republic. Any disputes or claims will be resolved under the jurisdiction of Dominican courts and tourism authorities.
Final Note
Bavari Tours is dedicated to providing an exceptional travel experience, even in challenging circumstances such as cancellations. While our policies are aligned with those of our trusted service providers, we work tirelessly to ensure that clients feel protected, informed, and valued. If you have any questions about this policy or need assistance with a reservation, please do not hesitate to contact us.
Bavari Tours
Dominican Republic
WhatsApp: +1 849 506 5006
Email: reservas@bavaritours.com
Thank you for choosing Bavari Tours for your travel adventures.