Privacy Policy

Last updated: January 7, 2025
At Bavari Tours, we are committed to protecting and respecting the privacy of our users. This privacy policy explains how we collect, use, and protect your personal information in relation to the multi-day tours, transportation, and accommodation aggregation services we offer through our platform.

1. Who We Are

Our website address is: https://bavaritours.com. Bavari Tours facilitates tour bookings, working as an intermediary between customers and local service providers. We aim to ensure quality service while respecting your privacy. you can find more details in the about us section.

2. Information We Collect
a) Personal Information

We collect personal information when you use our services or contact us. This may include:

  • Contact details: name, email address, phone number.
  • Booking information: details of booked tours, such as travel dates, number of participants, additional services, and preferences.
  • Payment information: credit card or other payment methods (processed securely through our third-party payment processor partner, PayPal).
  • Account data: if you create an account, we will collect your login information, username, and any other information you choose to provide.
b) Sensitive Personal Information

In some cases, we may collect sensitive information, such as dietary preferences or health-related details, to ensure a safe and customized travel experience. Collection of such data is always based on your explicit consent.

c) Technical Information

When you browse our website, we may automatically collect technical information to optimize your experience, such as:

  • Usage data: your activity on our website, such as page visits and products viewed.
  • Device and connection data: IP address, browser, operating system, and approximate geographic location.
  • Cookies: we use cookies and similar technologies to collect information about your usage and to facilitate site functionality.
d) Comments and Media

If visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string for spam detection. Media uploaded to the site should avoid including embedded location data (EXIF GPS), as visitors can download and extract such data.

3. How We Use Your Information
a) Service Provision
  • Process and manage your bookings: we facilitate the booking of tours and services, working with local tour operators.
  • Customer support: we use your data to provide support before, during, and after your experience, including resolving issues and assisting with booking changes.
b) Business and Operational Purposes
  • Personalization of experience: provide you with personalized content based on your preferences.
  • Website improvement: analyze and optimize our website based on usage data.
  • Promotional and marketing communication: send you offers, discounts, or relevant information (with your consent when required).
c) Legal Purposes
  • Compliance with laws and regulations: we use your data to comply with legal obligations, such as data retention requirements or tax regulations.
4. Legal Basis for Data Collection

We collect and process personal data based on the following legal grounds:

  • Performance of a contract: To process bookings and provide our services.
  • Consent: For marketing communications and optional services.
  • Legitimate interests: To improve our services and understand usage trends.
  • Compliance with legal obligations: To fulfill tax and regulatory requirements.
5. With Whom We Share Your Information

To provide our services, we may share personal information with:

  • Tour operators and service providers: Booking details are shared with the operator providing the service.
  • Payment processors: For securely processing online payments.
  • Insurance service providers: Companies that provide insurance services.
  • Legal authorities: If required to comply with legal obligations, protect our rights, or respond to legal requests.
6. Protection and Storage of Your Information
  • Security measures: We employ technical and organizational security measures such as encryption and two-factor authentication to protect your information against unauthorized access, loss, misuse, or disclosure.
  • Data retention: We could retain your personal information only as long as necessary to fulfill the purposes described in this policy or as legally required. For example:
    • Contact form entries: 1 month
    • Analytics data: 1 year
    • Booking records: 5 years
7. Your Rights

You have certain rights regarding your personal information, including:

  • Access: Request details of the personal data we hold about you.
  • Correction: Correct inaccurate or incomplete information.
  • Deletion: Request the deletion of data no longer needed.
  • Restriction and objection: Restrict or object to certain data processing activities.
  • Portability: Request a copy of your data in a portable format.

To exercise your rights, contact us at: reservas@bavaritours.com.

8. Use of Cookies and Similar Technologies

We use cookies to enhance site functionality and for performance analysis. These include:

  • Session cookies: For managing your login sessions.
  • Analytics cookies: To analyze site usage trends.
  • Preference cookies: To remember your settings.

You can manage cookie preferences through your browser settings.

9. Data Breach Procedures

We have procedures in place to handle data breaches, including internal reporting, notifying affected users, and cooperating with legal authorities as required.

10. Contact

If you have any questions or concerns about this privacy policy, please contact us at:

Bavari Tours
Dominican Republic
Whatsapp: +1 849 506 5006
Email: reservas@bavaritours.com